The ACDBP Code of Conduct

Members of the ACDBP are committed to conducting business with transparency and honesty, with respect to our pledge of helping Canadians with disabilities receive their Disability Tax Credit (DTC).

Collectively, the Association has adopted a strict code of conduct to govern:

Fees

Members of the Association of the Canadian Disability Benefit Professionals:

Will not charge contingency fees exceeding 30% of any Disability Tax Credit-related refunds, benefits, or credits.
Will not charge any upfront fees.
Will only charge for Disability Tax Credit retroactive refunds, benefits, or credits. There can be no fee for future credits.
Will fully repay any fees in a situation where their client’s refund has been reversed as the result of an error by an Association member.

Marketing

Members of the Association of the Canadian Disability Benefit Professionals:

Will not use aggressive sales tactics (e.g. cold-calling) as a marketing technique. A client or their representative must make initial contact with an Association member.
Will never infer that applying for the Disability Tax Credit (DTC) CAN NOT be done independently by the taxpayer.
Will abide by the competition laws of their province, provincial consumer protection legislation, and the federal Competition Act.
Will abide by Canada’s Anti-Spam Legislation (CASL).

Doctor Relationships

Members of the Association of the Canadian Disability Benefit Professionals:

May not have a doctor on staff, or as an outside consultant that certifies the T2201 Disability Tax Credit form for their clients.

Client Relationships

Members of the Association of the Canadian Disability Benefit Professionals:

Will use clear, simple language in their contracts.
Will clearly & explicitly disclose all fees, costs, and any interest rates.
Will take all possible steps to ensure clients’ information is protected.
Will have an official privacy policy.
Will allow clients a one week “cooling off” period in which to cancel agreements.
Will register their ACDBP contact with a piece of photo identification.

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